Frequently Asked Questions?

Q : Why does ACC report an error while connecting to the database?
A : A number of things can be the problem here all relate to accessing a remote Squeezebox Server (SBS) :
1. The database does not allow remote access. This actually is the default setting when SBS is installed and will re-apply each time you upgrade Squeezebox server. Enable remote access again as indicated in the remote server options screen in ACC.
2. There is a network issue. If you have a firewall running on the remote server first try to disable it to check if this is the issue. If this solves the problem allow TCP ports 9092 and port 9000. The latter is the same port on which you access the SBS webinterface (i.e. http://10.1.1.2:9000). If you have changed this port in SBS also change this port in the remote server options screen and in the firewall.

Q : Why do some albums in the catalog break up into multiple albums, dividing the albums tracks over these albums?
A : SBS assigns a unique album id based on album name. If the album name has a case difference among the tracks belonging to the album, SBS assigns different album id to it. For example, 'Nevermind' has a different album id than 'nevermind'. ACC processes albums based on album id. Make sure your album name tags are all identical for all tracks belonging to the same album.

Q : Why is the album art not displayed when viewing the catalog on a different computer?
A : The album art in the generated catalog actually are retrieved from SBS. If the catalog is viewed on a computer which does not have access to the SBS server, album art will not be displayed. Either print the catalog to PDF or use the advanced option 'Create Internet Explorer Archive (.MHT) file'. Both will create a single portable file for easy distribution. Note that the .MHT file has some known issues regarding the album art. Micrsoft has made a fix available. The PDF document format is the preferred solution to create a portable catalog.

Q : Why are some pages empty or broken half-way an album when printing?
A : ACC inserts page breaks for print as the internet browser will not break pages at logical locations. ACC uses a numbre of criteria before it will insert a page-break. These are among other things;
- maximum tracks that can fit on a page when a single album header is on the page
- Maximum number of album header rows
The default settings, which can be modified in the advanced option screen are based on A4 paper size using narrow margins. As ACC cannot change the print margins this has to be performed manually.

Q : Why is album art not displayed?
A : This will apply when you have configured ACC to access a remote server.
Example 1 : Remote Windows Server
1. When the folder 'D:\MyMusic' is shared on the remote server and you have mapped drive Z: on the windows machine running ACC to that share, drive Z must be configured in ACC as mapped drive letter.
2. The 'full physical path' to be entered for this example would be 'D:\MyMusic' (you can use both \ or /).

Example 2 : Remote Linux Server
1. You have mapped drive Z: on the Windows machine running ACC to the shared folder \\NAS\Home\Music on the Linux based Server/NAS.
2. On the remote Linux server this corresponds to the full directory path of /home/music 3. The full physical path to be entered would be: /home/music

Note:
- When the Full physical path is entered incorrectly, all album covers appear as 'No Cover Available'.
- Path on remote Linux servers is case-sensitive

Also make sure that the 'Port number used by Squeezebox Server' setting matches the port number you use to access the SBS. The default port is 9000.

Q : Why is album count reported by ACC different than the count reported by SBS?
A : Check the tagging of the music files. There are probably some missing the Artist tag.

Q : Why does it take so long to generate the catalogs?
A : This will apply when you have SBS running on a low powered NAS or computer.
ACC performs multiple queries against the SBS database and creates a temporary table for processing. Most NAS devices are low CPU powered and hence most of the slow performance can be contributed to the NAS device (or other low powered device).